The Front Desk Receptionist is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Greet and register incoming guests.
• Process guest folios and collect payment for in-house and departing guests.
• Administer and manage cash handling responsibilities.
• Handle guest requests and concerns promptly and with courtesy.
• Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
• Maintain efficient and effective flow of information with guests and all internal departments.
• Handle additional duties as needed by guests or management.

Requirements

• High school diploma or equivalent required.
• Hotel and Customer Service experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodations for the entire shift.
• Computer experience required.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to establish and maintain effective working relationships with associates, customers and guests.
• Command of the English language both written and verbal.

Benefits

• 401k Program (w/ company match & profit sharing)
• Employee Assistance Program
• Company wide discounts on propane, fuel, convenience store merchandise, hotel stays, and more!'

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person